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#1
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What is going on with the U.S. Mint Website?
Is it just me or is everyone having trouble checking online order
status? And why, on the high relief gold, are they 'Holding" orders for credit verification for 2 weeks or more. All they have to do is run the charge to see that its valid. |
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#2
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What is going on with the U.S. Mint Website?
MKW wrote:
Is it just me or is everyone having trouble checking online order status? And why, on the high relief gold, are they 'Holding" orders for credit verification for 2 weeks or more. All they have to do is run the charge to see that its valid. It's bloated and overloaded with all the gift ware they sell. JAM |
#3
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What is going on with the U.S. Mint Website?
On Feb 18, 8:15*am, MKW wrote:
Is it just me or is everyone having trouble checking online order status? *And why, on the high relief gold, are they 'Holding" orders for credit verification for 2 weeks or more. *All they have to do is run the charge to see that its valid. I called last Friday to ask about an order that has been on hold for over two weeks. They told me the same thing which is insane since my credit card has been used to buy many items over the last few years and it is current. I had no problem in early January, but the last order was placed the last weekend of January and has sat there...... |
#4
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What is going on with the U.S. Mint Website?
On Feb 18, 2:38*pm, shreadvector wrote:
On Feb 18, 8:15*am, MKW wrote: Is it just me or is everyone having trouble checking online order status? *And why, on the high relief gold, are they 'Holding" orders for credit verification for 2 weeks or more. *All they have to do is run the charge to see that its valid. I called last Friday to ask about an order that has been on hold for over two weeks. They told me the same thing which is insane since my credit card has been used to buy many items over the last few years and it is current. I had no problem in early January, but the last order was placed the last weekend of January and has sat there...... My belief is that mint has really out done it's self this time. I've heard several stories like they don't have the adequate supplies needed to get all the orders fulfilled right now, or they are trying to mint too much at once, and I have even heard they are having problems with secure deliverers. My question here is what is the real truth, because you call the mint and they are not giving any real answers and why are different phone operators at the mint giving completely different answers? I know the mint has gone to crap over the years, but shouldn't they have better standards than this? |
#5
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What is going on with the U.S. Mint Website?
sgt23 wrote:
On Feb 18, 2:38 pm, shreadvector wrote: On Feb 18, 8:15 am, MKW wrote: Is it just me or is everyone having trouble checking online order status? And why, on the high relief gold, are they 'Holding" orders for credit verification for 2 weeks or more. All they have to do is run the charge to see that its valid. I called last Friday to ask about an order that has been on hold for over two weeks. They told me the same thing which is insane since my credit card has been used to buy many items over the last few years and it is current. I had no problem in early January, but the last order was placed the last weekend of January and has sat there...... My belief is that mint has really out done it's self this time. I've heard several stories like they don't have the adequate supplies needed to get all the orders fulfilled right now, or they are trying to mint too much at once, and I have even heard they are having problems with secure deliverers. My question here is what is the real truth, because you call the mint and they are not giving any real answers and why are different phone operators at the mint giving completely different answers? I know the mint has gone to crap over the years, but shouldn't they have better standards than this? The reality at the mint likely resembles that of any other corporation that has a "customer service" phone. When you call and get the message that "all of our representatives are busy assisting other customers...your call is important...answered in order received", you can assume that there is one person assigned to the task, two at the max, and they may be assigned other clerical duties in addition to answering your call. You're lucky if they are equipped with a terminal and up-to-date data on it. It's no doubt worse now with economic retrenchment. They can only have as many employees as the PTB allow, and these days, that number is fewer and fewer. Just a guess, but based on years and years of experience with this sort of thing. James |
#6
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What is going on with the U.S. Mint Website?
On Feb 18, 11:38*am, shreadvector wrote:
On Feb 18, 8:15*am, MKW wrote: Is it just me or is everyone having trouble checking online order status? *And why, on the high relief gold, are they 'Holding" orders for credit verification for 2 weeks or more. *All they have to do is run the charge to see that its valid. I called last Friday to ask about an order that has been on hold for over two weeks. They told me the same thing which is insane since my credit card has been used to buy many items over the last few years and it is current. I had no problem in early January, but the last order was placed the last weekend of January and has sat there...... I just checked on the website and the feature to check your order status is "temporarily unavailable"..... |
#7
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What is going on with the U.S. Mint Website?
"MKW" wrote in message ... Is it just me or is everyone having trouble checking online order status? And why, on the high relief gold, are they 'Holding" orders for credit verification for 2 weeks or more. All they have to do is run the charge to see that its valid. Someone got me the Bald Eagle gold coin last year for my birthday but it did not arrive in time. The order was held. When they called to inquire they were told that the mint holds orders for all gold purchases as an extra precaution against theft and fraud. |
#8
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What is going on with the U.S. Mint Website?
"Mr. Jaggers" lugburzman[at]yahoo[dot]com wrote in message ... The reality at the mint likely resembles that of any other corporation that has a "customer service" phone. When you call and get the message that "all of our representatives are busy assisting other customers...your call is important...answered in order received", you can assume that there is one person assigned to the task, two at the max, and they may be assigned other clerical duties in addition to answering your call. You're lucky if they are equipped with a terminal and up-to-date data on it. It's no doubt worse now with economic retrenchment. They can only have as many employees as the PTB allow, and these days, that number is fewer and fewer. Just a guess, but based on years and years of experience with this sort of thing. Pretty much my thoughts exactly. The people answering the phone at the US Mint are very courteous and pleasant to talk to but are also completely clueless. I doubt it is their fault - they simply don't have any information either except for whatever script is in front of their face. |
#9
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What is going on with the U.S. Mint Website?
"shreadvector" wrote in message ... I called last Friday to ask about an order that has been on hold for over two weeks. They told me the same thing which is insane since my credit card has been used to buy many items over the last few years and it is current. I had no problem in early January, but the last order was placed the last weekend of January and has sat there...... I just checked on the website and the feature to check your order status is "temporarily unavailable"..... It has been that way since Friday. I have been wanting to see if the ship date on my order has slipped any further. The Lincoln commemorative ship date on the home page has gone from 2/19/2009 to 2/26 to 2/28 to 4/1 to 3/3 to 3/4 back to 4/1 and as of this writing I see it is at 3/4 again. We should hold a raffle. Each ticket gets you a day on the calendar as to when they actually ship. |
#10
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What is going on with the U.S. Mint Website?
"sgt23" wrote in message ... My belief is that mint has really out done it's self this time. My belief is that you are a semi-literate baboon. Here's a banana - go climb back up in your tree! |
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