Waterman cap

I've got a 10-yr old Waterman Expert rollerball pen that I'm very fond of;
it's my "everyday" pen. Unfortunately, while visiting a client's plant
recently I dropped the pen and seriously cracked and chipped the edge of the
top of the cap. I had the bright idea of putting a drop of super glue on it
to prevent further chipping -- and it really looks bad now! Would anybody
have a spare cap (black) that you'd be willing to part with?

Thanks,

Bart

"bwesley8" wrote in message news:nOw4g.59392$gE.30830@dukeread06...
I've got a 10-yr old Waterman Expert rollerball pen that I'm very fond of;
it's my "everyday" pen. Unfortunately, while visiting a client's plant
recently I dropped the pen and seriously cracked and chipped the edge of the
top of the cap. I had the bright idea of putting a drop of super glue on it
to prevent further chipping -- and it really looks bad now! Would anybody
have a spare cap (black) that you'd be willing to part with?

Thanks,

Bart

You might contact Waterman and get a new cap. They are very good
with Customer Service. I bought a new nib from them for my Waterman
Expert. It wasn't that much, and they delivered in just a few days.

I went to Waterman's site and left a message inquiring about getting a new
cap. I received a response from "Janesville, Cons Repair Group" advising
that a new cap will cost $40 (not surprising), and suggesting that I send
the pen to them so that the cap could be replaced. That seems like
overkill -- why not just send me the cap(?)

BW


"Michael" wrote in message
...

"bwesley8" wrote in message
news:nOw4g.59392$gE.30830@dukeread06...
I've got a 10-yr old Waterman Expert rollerball pen that I'm very fond
of;
it's my "everyday" pen. Unfortunately, while visiting a client's plant
recently I dropped the pen and seriously cracked and chipped the edge of
the
top of the cap. I had the bright idea of putting a drop of super glue on
it
to prevent further chipping -- and it really looks bad now! Would
anybody
have a spare cap (black) that you'd be willing to part with?

Thanks,

Bart

You might contact Waterman and get a new cap. They are very good
with Customer Service. I bought a new nib from them for my Waterman
Expert. It wasn't that much, and they delivered in just a few days.

"bwesley8" wrote in message news:qKH4g.59605$gE.20117@dukeread06...
I went to Waterman's site and left a message inquiring about getting a new cap. I received a response from "Janesville, Cons
Repair Group" advising that a new cap will cost $40 (not surprising), and suggesting that I send the pen to them so that the cap
could be replaced. That seems like overkill -- why not just send me the cap(?)

BW

Sounds strange. I called them and talked to someone, who was
very nice. 40 bucks is a little steep. I think the new nib was 25.

bwesley8 wrote:
I went to Waterman's site and left a message inquiring about getting a new
cap. I received a response from "Janesville, Cons Repair Group" advising
that a new cap will cost $40 (not surprising), and suggesting that I send
the pen to them so that the cap could be replaced. That seems like
overkill -- why not just send me the cap(?)

BW



They are very thorough in their repairs and replacements. I once sent
them a Waterman fp (don't remember the model, but not very expensive)
to repair a nib that leaked inside the cap. Basic steel nib. They
sent it back, saying it was an old model they no longer made, so at no
cost they swapped it for a whole new nib (gold plated) and assembly
from a higher model that essentially fit my original cap and barrel.
I'm guessing the parts cost more than my original pen.

I plan to call them tomorrow (Monday) to discuss their suggestion.


"Michael" wrote in message
...

"bwesley8" wrote in message
news:qKH4g.59605$gE.20117@dukeread06...
I went to Waterman's site and left a message inquiring about getting a new
cap. I received a response from "Janesville, Cons Repair Group" advising
that a new cap will cost $40 (not surprising), and suggesting that I send
the pen to them so that the cap could be replaced. That seems like
overkill -- why not just send me the cap(?)

BW

Sounds strange. I called them and talked to someone, who was
very nice. 40 bucks is a little steep. I think the new nib was 25.

I'm amazed at the service you're all getting from Waterman - since
being sold to Sanford I have found that parts are non-existent and
service is even worse (I'm in Australia but I contacted the US and two
repair agents in Europe).

I have a Briar Wood Le Man 100, this series tends to suffer fracture
of the brass/gold section around the nib assembly over time; I sent
this to Waterman/Sanford through my agent here and it came back with a
note saying "we can't fix these any more" and they actually CRACKED
the wood in my cap assembly - irreplaceable, you can't get parts for
love nor money for this series. Needless to say I was utterly furious
and powerless to do anything; my vendor butchered another Le Man 100
for the brass/gold assembly component that I originally wanted
replaced but now I fear this is the last repair this pen will stand,
the internal grip of the cap (that clicks it into place) is weakening
and they're saying that you can't get these any more either.

My vendor said that this was never a problem when Waterman was family
owned or even when Gillette owned them but now it's gone too far down
hill; I was thinking of picking up an Edson but I'm rather fearful
that I'm going to suffer the same problems with parts and service that
the Le Man has suffered. Sure that's an older model now but it was a
flagship range and was very widely sold; there were a lot of them out
there, they out-numbered the Mont Blanc models in many cases.

I tried in vain to find parts for these elsewhere but the only option
I have is to try to buy an entirely new pen; something I don't want
to do (I'd rather get an Edson if I'm going to risk a Waterman again),
is this a safe venture or will I likely suffer the same problems
again?




On 1 May 2006 10:51:37 -0700, "Satan Motors"
wrote:

I had a Waterman Expert fountain pen. I sent a fussy converter and a
twisted nib to them in the first few years, each time through the
dealer, and all I had to pay was the shipping costs, which in the early
90s was $15 CDN. Then, in 2002, I wrote to Waterman/Gillette to tell
them that the cap was loose and kept coming off, and since the pen had
been discontinued, they sent me a whole new one.

Three converters, three nibs, and two caps, all for $100. Great service.

"bwesley8" wrote in message
news:qKH4g.59605$gE.20117@dukeread06...
I went to Waterman's site and left a message inquiring about getting
a new
cap. I received a response from "Janesville, Cons Repair Group"
advising
that a new cap will cost $40 (not surprising), and suggesting that I
send
the pen to them so that the cap could be replaced. That seems like
overkill -- why not just send me the cap(?)

BW


"Michael" wrote in message
...

"bwesley8" wrote in message
news:nOw4g.59392$gE.30830@dukeread06...
I've got a 10-yr old Waterman Expert rollerball pen that I'm very
fond
of;
it's my "everyday" pen. Unfortunately, while visiting a client's
plant
recently I dropped the pen and seriously cracked and chipped the
edge of
the
top of the cap. I had the bright idea of putting a drop of super
glue on
it
to prevent further chipping -- and it really looks bad now!
Would
anybody
have a spare cap (black) that you'd be willing to part with?

Thanks,

Bart

You might contact Waterman and get a new cap. They are very good
with Customer Service. I bought a new nib from them for my
Waterman
Expert. It wasn't that much, and they delivered in just a few
days.




There must be a general company policy. I bought a new Waterman and
the converter was broken (shipped as 2 unattached pieces) and she
wanted me to return the pen. After a few email exchanges, she agreed
to just mail me the converter. I insisted that the pen remain in
service (with cartridge) and no particular skill was needed to remove
the cartridge and replace with converter.


--
-Moonstone-

"The only certainty is that all things will pass."