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Adventures in book collecting
There's a mystery series I like, by an author named R.D. Wingfield. Jack Frost is a detective inspector in Denton, England in just half a dozen novels which never saw hardcover publication in the U.S. I have been assembling these over time, and just need two more to complete the series.
Checking Amazon listings, I saw what looked like a nice copy of NIGHT FROST at a pretty good price. (I shall not name the seller.) I ordered the book, and a few days later received a parcel containing the book club edition, printed later to capitalize on a successful television presentation starring David Jason as the title character. I e-mailed the seller, explained that what I got was not what had been advertised, and asked to return the book for a refund. First the seller insisted it was the correct item, based on the SKU listing.. I photocopied the SKU off the back of my copy, and wrote back, explaining again that what I had received was the correct *title*, but not the publisher's edition. The seller responded: "We try very hard to avoid returns and all the costs involved in shipping out, shipping back and the restocking cost. In an effort to simplify all that, may I offer you a 20% discount to simply keep this book as delivered? I hope you find this a good solution." I wrote again: "No, that is not acceptable. This is not the book you claimed to be selling, and I do not want it, discounted or not; I want my money back." Their reply: "Sorry for the inconvenience. How about if I offer you a 50% refund to simply keep this copy as delivered and to avoid hassle in returning this copy please?" I felt I had to put my reply in (mostly) single-syllable words: "Every time I have written, I have asked you to take this book back, and return my money. What part of this am I not making clear? - I do not want this book. It is the wrong item, and no refund/discount will make it the right one. - I want all my money back, including the postage. - I expect your company to pay the cost of my returning this book, as Amazon would do for a defective item." Apparently, this outfit's staff has been instructed to do *anything* rather than accept a return... "Sorry for any problems. I have posted the refund to your account. Please know that the refund has been posted by us, but it may take a few days to show up on your credit card. No need to return it back." I'll find a friend who hasn't read this book. The search continues... |
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